First Coast Service Options, MAC for the traditional Medicare program in Florida, asked FAA to share with you the following survey request. Please contact Kimberly.Karnes@fcso.com should you have questions!

Evaluate First Coast Service Options' services in 10 minutes

Dear Medicare providers,

The Medicare administrative contractor (MAC) Satisfaction Indicator (MSI) is the best way to share your opinions of our service directly to CMS. First Coast Service Options is your MAC in Florida. This survey should only take about 10 minutes of your time and helps us understand how we can better service you. For a preview of the survey questions view the MSI Questionnaire on CMS’ website. To take the survey, click on the link below:

SURVEY LINK: https://cfigroup.qualtrics.com/SE/?SID=SV_bp9wfwWbjvyXhiJ&MAC=JN - First Coast&MAC_BRNC=9

If you would like us to contact you about your responses to the 2016 survey send us your name, telephone number and email address to Kim Karnes at elearning@fcso.com. Submitting your contact information is optional and we will only use it to contact you for the purpose of understanding your responses. Thank you for your feedback.

Also, thank you for your feedback in 2015. You may read about some of our changes here .

Sincerely,

First Coast Service Options